Shipping Rates and other Frequently Asked Questions

Shipping, Handling and other FAQs
SHIPPING INFORMATION:

All orders are carefully packaged and shipped Priority Mail with Delivery Confirmation (USPS). We ship to ALL 50 states. Location does NOT affect shipping cost. Shipping charge is determined by total order.

Within the United States most of our items ship the next business day and reach the customer in less than 3 business days. We ship from Chicago, Illinois and most orders reach their destination in 2 to 3 business days. Special orders or heavy boxes may take more time.

For very large orders we may use FedEx ground or UPS ground.

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USPS Priority Mail SHIPPING RATES within the United States (including FPO addresses):

Our estimate shipping rates are as follows***:

$0 to $24.99: $7.20

$25.00 to $49.99: $9.00

$50.00 to $99.99: $13.65

$100.00 to $149.99: $15.65

$150.00 to $199.99: 18.65

$200 to $249.99: $21.65

$250 to $299.99: $25.65

$300 and up: $29.95

***We will try to find the most cost effective shipping method for your order. Price may slightly vary from the above table***

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MAKE SURE YOU USE A POST OFFICE DELIVERABLE ADDRESS! Customer will be responsible for shipping charges on returns for undeliverable addresses.

Started in 2011, The Greek Bookstore offers the “Hold For Pickup” at no extra charge. Just indicate it on your email or when you place an order.

What is “Hold for Pickup”? It’s a convenience for those that work during the time USPS makes a delivery or can’t wait for the package. Packages with the "Hold For Pickup" endorsement are shipped directly to a Post Office, instead of being left at a recipient’s address. Packages are then held at the Post Office until picked up anytime during office hours, at a time convenient for the recipient.

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FREE DELIVERY to the following schools until June 2018:

St. Haralambos, Niles IL - Contact us FIRST

Hellenic American Academy, Deerfield IL - Every Saturday

You can also pick up your order free of shipping charges from downtown Chicago (Loop), Monday through Friday 10:00 am to 4:00 pm or by Lincoln and Pratt (North side) after 6:00pm

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INTERNATIONAL ORDERS

Delivery time for international orders is 6 to 10 business days.

Shipping charges for orders to CANADA and MEXICO start at $25.50 (Envelope 15" x 9-1/2" or smaller) (max. wt. 4 lbs.), and $42.00 for a Medium Flat Rate Box (max. wt. 20 lbs.) and $54 for a Large Flat Rate Box (max. wt. 20 lbs.). Insurance might be added to the above prices.

Shipping charges to the U.K. (Priority Mail) are $24.75 for an envelope and $61.75 for a Medium Flat Rate box (up to 20 lbs). Insurance might be added to the above prices.

Priority mail to other countries (i.e. Australia) start at $25 (envelope), $72.00 (medium box - 20 lbs max) and $70.00 for the Large box (max. wt. 20 lbs.). Insurance might be added to the above prices.

An envelope usually holds one book or two thin notebooks.

A medium box usually holds between 6 to 9 (medium sized) books (i.e Novels).

Contact us before your purchase to discuss exchange rates, payment methods, and best shipping options.

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REFUNDS?

Yes, within 30 days of purchase.

We make it easy. For recent purchases we credit your card or mail your a check. ALL returns (defective items excluded) are subject to a 15% restocking fee. No fee for exchanges.

If you are not 100% satisfied with our products, contact us to arrange store credit, exchange, or refund.

WE DO NOT REFUND SHIPPING EXPENSES but you can use any shipment method. Refunds are issued once we receive back the product(s).

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WHY PURCHASE FROM THE GREEK BOOKSTORE?

Because we make your purchase experience easy and secure. Order your items with just a few clicks.

Because we use SSL technology (Secure Socket Layer) with 128 bit encryption to shield transactions and to ensure safe credit card processing.

Because we import the majority of our products directly from Greece and we constantly update our inventory. We guarantee the quality and authenticity of our products.

Because we are the first to bring the best-seller novels from Greece.

Because we stock the majority of the books we sell and we can ship next business day.

Because education begins at home.

Because we have a passion about the Greek Language and we want to keep it alive.

Because we are also Greek parents who want to teach kids our heritage in a fun way.

Because we don't charge sales tax outside of Illinois. The sales tax for the State of Illinois (Chicago-Cook County) is 10.50% effective Feb 2017. For Tax-Free purchases please send us your tax-exemption number.

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DO YOU HAVE A CATALOG YOU CAN MAIL ME?

As an online company, we do not publish traditional catalogs. Our products can be viewed only at our online store. We make it easy thought and we email a monthly newsletter with our news and our new products and specials. Subscribe NOW. We would be happy to answer any questions you may have about our products. Please contact us via email (info@thegreekbookstore.com) or call us at (847) 674 0173 (M - F: 6 to 9 pm CST).

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HOW OFTEN DO YOU UPDATE YOUR INVENTORY?

We get new items at least once a month. Make sure you visit our site often for the newest releases! You can also subscribe to our newsletter!

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WHAT CREDIT CARDS DO YOU ACCEPT?

We accept Visa, MasterCard, Discover.

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DO YOU ACCEPT DEBIT CARDS?

Yes, we accept debit cards with the MasterCard logo on them.

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DO YOU ACCEPT PERSONAL CHECKS?

YES we do. The check must clear before we ship your order though. Send us your order with an email or fax.

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WHY ARE YOUR PRICES FLUCTUATING?

The are many factors that determine our cost. For the books that come from Greece, beyond the cost to the publisher we have to pay the Dollar/Euro currency exchange rate difference which for the past few years varies between 1.22 to 1.47. In addition, for the publishers who don’t have an export license, we have to pay the value added tax or retail sales tax which is currently 6.5%. We then have to pay for shipping from Greece to the US and customs’ taxes right before we receive the shipment. Other factors that affect our prices are the quantity we order for each title, the availability (if it’s a new or an old title), the color and paper quality for some publications. Paper back or hard cover also make a difference in pricing. This is a complicated equation with many variables and we try hard to keep our costs and operational expenses down and pass as many discounts as we can to our customers.

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WHERE ARE YOU LOCATED?

We are located in Chicago, Illinois but we mail to all states, Canada and other countries. We also participate in many book fairs and special events throughout Illinois.

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DO YOU SELL TO ORGANIZATIONS?

We work with many organizations, schools, libraries, museums. Email us or give us a call to help you with the books that you need.